Testimonials

Testimonials

Alice and Big B tell us their story about how they have managed to overcome big B’s fear of needles, working closely with Catriona and the team at Station House Vets.

My horse Big B has long had a nervous disposition. Visits from the vet, farrier and other equine professionals have been a trigger for her anxiety in the past, in fact any change to her daily routine can often be a cause for her to get upset.

Being nervous, for years Big B required sedation for clipping and dental work, all of which along with her routine vaccinations, involved one of her biggest fears – needles!

I realised I was going to have to do something about this fear when about 6 years ago my previous vet was trying to sedate her for clipping and she knocked him across the stable into the wall with just her head – she is over 18hh and being a shire cross, she is extremely powerful and although not nasty when she is panicking you don’t want to be in the wrong place at the wrong time as her spatial awareness goes out the window. The next time the vet returned to see her he was wearing his hard hat and body protector and I knew if I didn’t address it properly it was only going to be a matter of time before me or the vet got hurt.

The first thing I decided to do was to create a routine for B, for anything to do with needles so she knew what to expect and could feel as prepared as possible. I knew she needed to be able to go out as normal on a morning and so I would arrange a time for the vet to come mid morning so she could have some time in her field before hand then come in to her stable in peace. She loves to be scratched and it always calms her down and so basically I would stand and scratch her for about 10 mins before the vet came helping her to relax. Importantly I also needed to remain calm, if I were to get tense then B would immediately know something was wrong and would start to worry, so I found singing or talking to her while waiting helped! I would tell my vet to come to the stable so she didn’t need me to leave her and he would walk in not speaking and just jab her with no faffing or wafting the needle around before hand. This improved the situation, but we would still find she was not totally settled and sometimes she would still jump or shoot up against the wall.

A big turning point was when I took B for a week long holiday where we tried our hand at positive reinforcement training. B absolutely loved this. She is very intelligent, and encouraging her to investigate scary things for herself with no pressure and the option to stop if she wanted really improved our relationship and confidence in each other.

Shortly after this I also moved vets to Station House Vets, Catriona became B’s main vet and this is where the improvement really started. I explained B’s nervousness to Catriona and the big difference was that she also took time to create a relationship with B so that B also began to trust her, not just me. When visiting our yard for other horses, sometimes Catriona would pop and see B in her stable while she was passing, not for a veterinary reason but just to say a quick hello and give her a treat so that she wasn’t always seeing her for something unpleasant.

B is also a frequent visitor to Station House so this has helped! Catriona is very patient and never rushes with B or raises her voice, she talks to her quietly and calmly and after any injection always gives her a treat and a fuss. This year we have been able to jab her just stood outside while chatting – she has come a very long way. It also meant that when she needed to go to Rainbow for lameness investigations, nerve blocks could be carried out with less stress than it would have previously involved, Catriona took the time to speak to the vets at Rainbow and let them know about B’s worry with needles so they too could be prepared.

Working on this also gave me the confidence to tackle other things that B found frightening, I no longer need sedation to clip her, she can be hot shod without panicking and I can worm her without a headcollar. It didn’t happen over night; it was years of patience, routine and reward but the improvement from 8 years ago is huge and I am very grateful to Catriona and the other vets at Station House who have since also had to jab B and followed the same routine to create the calmest environment for B and the safest environment for me and for them!

National pet dental health month

 
To celebrate pet dental health month we are offering free dental checks* to the end of February for all our clients – great & small!
 
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Our small animal clients are invited to book in with our vet nursing team for a pet dental health check.
 
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And for our equine clients we are offering a free dental check – alongside an already planned appointment or visit; just let us know in advance if we’re coming out to you so we can ensure our equine veterinary team have their dental equipment with them.
 
The small animal dental checks are ideal for clients with young dogs and cats as we can show you how to brush their teeth. It is important all pets’ teeth get regular attention but those who are middle aged and senior dogs should receive special attention.
 
Like us our pets teeth health deteriorates with age, so it’s important we are doing everything for them. At the small animal dental checks you will also receive a dental information pack.
 
While visiting the practice for your checks, we have some a range of dental health products you can buy – including tooth brushing kits and other products to help with your pets dental health.
 
Learn more about dental health on our website:
Small animals :
Horses :
 
Call the practice on 01653 618303 to book your free dental small animal check or free equine dental health check now.
* free dental health check. Any dental work over and above the check will need to be paid for.

Meet Rosa and Elspeth.

I brought Rosa our welsh section D 15 year old mare into see Amelia for a lameness work up after a period of time off and treatment didn’t seem to be doing the trick for her.  She was still refusing to jump and wasn’t happy in her work.

 
Rosa is primarily used as a hunter and my mum’s hack.
 
Amelia worked Rosa up, assessing her thoroughly using the facilities at station house. It was decided that her earlier diagnosis of osteoarthritis was still causing her lameness.
 
As a next step we opted to use stem cells. Rosa was medicated early July 2021 and after a 8 week rehab programme was sound enough to increase her work load for the first time in over 18 months.
 
Since treatment Rosa has been able to maintain a high level of work and has hunted regularly throughout the season. She has even restored her love for jumping.

Its time to pre-order sweet itch vaccines for your afflicted ponies & horses as we have to import them from abroad for you.  This is only available to clients who are registered with us.

So it’s important for us to know who needs them well in advance.

If you have an affected horse or pony, you know that the signs usually develop when the culicoides midge become active with the warmer weather, ie March onwards.

The vaccine is not 100% effective with 1/3 of animals not responding, another 1/3 are much improved and the final 1/3 are perfect.  We can’t tell you which will be successful.

For sweet itch we do two injections two weeks apart, ether at the practice or we can arrange a visit to you. The cost of the vaccine is £75 each injection (which includes the import cost and associated admin), plus the cost of the visit if needed.

Find out more about sweet itch treatment and management here.

To pre-order please contact us now at:
Email – prescriptions@stationhousevets.co.uk
Tel – 01653 618303

In light of the latest COVID guidance issued, we are updating our COVID procedures.

As of today, Thursday 27 January 2022, we ask that clients continue to wear face coverings/masks at all times within our premises.

Our team continue to wear their face masks at work.

We won’t be allowing you (our clients) back in to the consult rooms just yet but you are welcome in the waiting room and reception area; we just ask that you do continue to wear a mask if you can.

We will review these protocols again at the end of February 2022 and provide a further update.

We want to continue to do whatever we can to protect our team as well as their families and loved ones, and ensure we can continue to provide the ongoing care and support for your pets.  We also have a responsibility to continue to protect you – our wonderful clients.

Thank you once again for your patience and support.

Best wishes, The Station House Vets Team
Email: admin@stationhousevets.co.uk

 

 

We are looking for a 2022 Station House Vets Equine Young Ambassador.

We’d love entries from any of our young clients who are of Pony Club age so that we can follow your journey with your pony/horse throughout the year.  We will provide you with some branded goodies and discounts in return for you providing us with regular updates and photo’s on how you and your four legged friend are doing throughout the year, for our social media and our blog.

If you’d like to be considered for this exciting new position/role/venture, please email us a photo and a short synopsis of you and your pony/horse and why you think you should be our Station House Vet Young Ambassador.

Entries close Monday 31st January. Emails to be sent to rachelreedeeles@outlook.com

We run regular equine gastroscopy clinics and our next clinic at the practice is on Friday 4th February 2022.

With up to 100% of performance horses, 59% of leisure horses and more than 50% of foals suffering from gastric lesions, we offer regular gastroscopy clinics so you can get your horse checked out if you have any concerns.

It is preferable for your horse to come in the afternoon before and be stabled with us ready for the clinic the next day. At these clinics we offer a discounted price which includes sedation and overnight stabling.

Contact the practice now on 01653 618303 to book in for the next equine gastroscopy clinic on 4th February; just two spaces left on this clinic.

Happy New Year from us all at Station House Vets

2021 was an exciting year here at Station House Vets. You can find out more here about the changes and investment we’ve made so far.

2022 looks like it’s going to be a great year with more changes, improvements and investment in the plan.

Our team, our facilities and our services will continue to go from strength to strength but you can rest assured we have our clients and our core values at the heart of everything we do.

You will continue to receive the same great personal service, continuity of care – seeing the same vet whenever possible, have freedom of choice as we will remain an independent veterinary practice, and we will continue to provide our own out of hours 365 days per year 24 hours every day.

We look forward to building the Station House Vets family together throughout 2022.

Happy New Year

Clare, Lucy, Vicky & The Team

 

 

Happy New Year from Station House Vets

As 2021 comes to an end, we wanted to take a look at the great achievements and progress made in 2021 since buying out the practice back in June.

We sometimes forget how far we’ve come, and it’s good for us to reflect on what we’ve achieved, as well as ensure you, our clients, know that we are developing the practice to improve the service and products available to you and your pets.

On 10th June, we (Clare, Lucy & Vicky) bought out the practice from Edmund, which he started single handed back in 1984.

Since June, we have:

  • painted the Reception and waiting area and reorganised it so that we now have a dedicated dog and cat waiting area
  • upgraded the telephone system
  • introduced a staff room with sofa and relaxing area
  • invested in a new anaesthesia machine & training. Purchased two oxygen concentrators which generate oxygen from air which is more sustainable/environmentally friendly than buying cylinders
  • invested in a new upper respiratory scope
  • upgraded to a quality new cctv system within the cattery, kennels and stables so we can keep an eye on pets/animals 24 hours per day at all times
  • automated our vaccine reminders by sms/email
  • introduced paperless billing
  • recruited a student vet nurse, an animal nurse technician along with two additional vet nurses
  • recruited a marketing consultant to help us develop the practice
  • initiated an office revamp
  • introduced regular equine clinics in dentistry and gastroscopy
  • introduced clinics for cats over 9 years of age and educating ourselves and clients about the importance of blood pressure in cats over 9
  • engaged with our clients for testimonials around products we sell and services we offer
  • actively promoted our in-house acupuncture services
  • introduced a newsletter for clients to keep you updated with our progress and plans
  • been nominated for practice of the year in the Petplan Veterinary Awards 2022
  • launched our new look & logo
  • launched our new website
  • rebranded all of our collateral and stationery

Wow!  That’s a lot in just 6.5 months.  And at a time when COVID has played havoc with all of our lives in so many ways.

However, we aren’t stopping there. We have lots of new and exciting plans for 2022; the future definitely looks bright at Station House Vets.

This is another great opportunity to thank the team at Station House Vets, our clients, our suppliers and anyone involved with the practice over the last 6 months for their ongoing support.  It is highly appreciated by all of us.

Clare, Lucy & Vicky

Station House Vets Practice